Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: January 15, 2025

Information We Collect

At FlareNGlow, we collect information to provide better system management services and educational programs. This includes data you provide directly and information gathered through your use of our services.

Personal details like name, email address, and phone number when you contact us or sign up for programs
Technical information about your system configurations and management needs
Usage data from our website including pages visited and time spent on different sections
Communication records when you reach out for support or consultation
Payment information processed through secure third-party providers for program enrollment

                     Important: We never collect
                     sensitive personal data like government ID
                     numbers or detailed financial information beyond
                     what's necessary for program enrollment.
                  

How We Use Your Information

Your information helps us deliver personalized system management education and support services tailored to Taiwan's business environment.

Delivering educational content and system management training programs
Providing technical support and answering your questions about IT systems
Sending program updates, schedules, and important announcements
Improving our services based on feedback and usage patterns
Complying with Taiwan's Personal Data Protection Act and other applicable laws
Maintaining secure access to learning materials and resources

We don't sell your data to third parties or use it for marketing unrelated services. Everything we do with your information aims to make your learning experience better.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 15 business days.

Correct Information

Update or fix any incorrect personal details in our records at any time through your account or by contacting us.

Delete Your Data

Request deletion of your personal information, except where we need to keep records for legal compliance.

Limit Processing

Ask us to stop processing your data for specific purposes while still maintaining your account.

To exercise these rights, email us at help@flarenglow.com with your request. We'll verify your identity and respond within the timeframes required by Taiwan law.

Data Security Measures

Protecting your information is fundamental to our IT system management expertise. We use multiple security layers:

Encryption

All data transmission uses SSL/TLS encryption, and sensitive information is encrypted at rest.

️

Access Controls

Limited employee access based on job requirements, with regular access reviews and authentication protocols.

Regular Monitoring

Continuous system monitoring for unauthorized access attempts and suspicious activities.

Secure Backups

Regular encrypted backups stored in secure locations with tested recovery procedures.

Data Retention Periods

We keep your information only as long as necessary for providing services and meeting legal requirements:

Active Learning Period: All data retained while you're enrolled in programs or using our services

3 Years Post-Completion: Educational records and certificates maintained for verification purposes

7 Years Financial Records: Payment and billing information kept for Taiwan tax compliance requirements

Immediate Deletion: Marketing communications stopped immediately upon unsubscribe request

Third-Party Services

We work with carefully selected service providers to deliver our educational programs:

Payment processors for secure transaction handling during program enrollment
Cloud hosting providers with servers located in Taiwan and other secure jurisdictions
Email service providers for program communications and updates
Analytics tools to understand how our website and services are used

All third-party providers must meet our security standards and comply with applicable data protection laws. We have data processing agreements in place that limit how they can use your information.

                     International Transfers: Some
                     services may involve data transfer outside
                     Taiwan. When this happens, we ensure adequate
                     protection through standard contractual clauses
                     and security measures.
                  

Cookies and Website Data

Our website uses cookies to improve your experience and understand how people use our services:

Essential cookies for website functionality and security
Analytics cookies to understand visitor patterns and popular content
Preference cookies to remember your language and display settings

You can control cookie settings through your browser, but disabling certain cookies might affect website functionality. We don't use tracking cookies for advertising purposes.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you through:

Email notifications to registered users at least 30 days before changes take effect
Prominent notices on our website highlighting key updates
Updated version dates and change summaries in the policy document

Continuing to use our services after policy updates means you accept the new terms. If you disagree with changes, you can contact us to discuss your options.

Questions About Your Privacy?

Email us at help@flarenglow.com

Call +886227948399

Visit us at No. 8-8, Lane 6, Qingtian St, Da'an District, Taipei City, Taiwan 106

Our team responds to privacy inquiries within 5 business days and works to resolve concerns quickly and transparently.