Refund Policy
Understanding your rights and our commitment to fair refund practices. We believe in transparency and want you to feel confident about your investment in system management education.
Our Refund Philosophy
At FlareNGlow, we stand behind the quality of our system management programs. We understand that sometimes circumstances change, and we've designed our refund policy to be fair while protecting the integrity of our educational offerings.
This policy applies to all course enrollments, workshops, and educational materials purchased through our platform. We encourage you to review these terms carefully before making your enrollment decision.
Please note that refund requests are processed individually, and we consider various factors including your engagement with the material, completion percentage, and specific circumstances surrounding your request.
30-Day Window
Refund requests must be submitted within 30 days of your initial enrollment date. This timeframe allows sufficient opportunity to engage with course materials and determine if the program meets your learning objectives.
Progress Limitation
Students must have completed less than 25% of course content to be eligible for a full refund. This ensures that refunds are requested early in the learning process rather than after substantial value has been received.
Refund Request Process
Follow these steps to submit your refund request. We aim to make this process straightforward while ensuring all necessary information is collected.
Submit Written Request
Email your refund request to help@flarenglow.com with your full name, enrollment details, and reason for requesting the refund. Include any relevant documentation that supports your request.
Same day processingAccount Review
Our team reviews your account activity, course progress, and engagement metrics. We also verify that your request falls within our eligibility criteria and policy guidelines.
3-5 business daysDecision Notification
You'll receive an email with our decision and, if approved, details about the refund amount and processing timeline. We provide clear explanations for all decisions made.
1-2 business daysPayment Processing
Approved refunds are processed back to your original payment method. Processing times vary depending on your bank or financial institution's policies.
5-10 business daysRefund Scenarios
Technical Issues
If persistent technical problems prevent you from accessing course materials and our support team cannot resolve them within 7 days, you may be eligible for a full refund regardless of the 30-day window.
Medical Emergencies
Documented medical emergencies that prevent course completion may qualify for partial refunds on a case-by-case basis. Medical documentation from a licensed healthcare provider is required.
Course Cancellation
If we cancel a course due to insufficient enrollment or other operational reasons, all enrolled students receive full refunds processed within 10 business days of the cancellation notice.
Duplicate Enrollment
Accidental duplicate purchases are refunded in full when reported within 5 days of the duplicate transaction. Our system typically prevents this, but occasional errors may occur.
Refund Processing by Payment Method
Credit Cards
3-7 business days
Bank Transfer
5-10 business days
Digital Wallets
1-3 business days
Wire Transfer
7-14 business days
Need Help with Your Refund?
Our support team is here to guide you through the refund process and answer any questions about our policy. We're committed to handling each request fairly and promptly.